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02/22/2023
2:22PM

Refund / Returns / Exchange Policy

We do not offer exchanges or returns of any kind. We will provide accurate sizing charts to the best of our ability and detailed descriptions for each item. All sales are FINAL. If an error is made during shipment on our end, we will fix it. :)

If my items are damaged, defective or incorrect:

If you have received a damaged, defective, or incorrect item please email info@unusual-genes.com and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request and most importantly
  5. A photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

Cancel Order Policy

Unfortunately since most of our orders are custom and made-to-order, we cannot accept cancellations if the order is already in production.

Most order (unless not stated) go into production after purchasing. If you would like to check if it’s possible to cancel your order, please email info@unusual-genes.com and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.
We have the right to cancel orders that abuse our terms & conditions. We will refund those orders suspected of fraud.  Plead read our terms & conditions carefully.
Please read shipping policy carefully (when it comes to PREORDER products) as it states 30-90 Business days not including holidays & weekends. We produce items within the stated Business days. Therefore, we have the right to initiate a case if we receive a chargeback within the time frame.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™